Last update: March 1, 2023.
Please read these terms of service (“Terms”) carefully before using our service. Access to any part of the Site or use of any CHANGE LEMON service means that you agree to these Terms. If you do not agree to these Terms or any of its paragraphs, you must immediately stop using any CHANGE LEMON services.
Section 1
1.1. These Terms and Conditions constitute a legal agreement between us ("CHANGE LEMON", "We", "Us", "Our") and the users, customers, visitors and others (without limitation) who access the Service (defined below) ("User", "You", "Your").
1.2. CHANGE LEMON service ("Service") refers to the services offered to you by CHANGE LEMON that are available through the CHANGE LEMON.com website ("Website"), widgets and mobile applications.
1.3. CHANGE LEMON offers cryptocurrency exchanges ("Exchange") on the basis of an order ("Order"), created by a user in the Service.
1.4. One of the parameters of the Order is the type of exchange rate: fixed ("Fixed rate") or float("Float rate") type of exchange rate.Fixed rate means that the exchange rate is fixed: the user receives the exact amount that was displayed when creating the Exchange. Floating rate means changing the exchange rate depending on market conditions. The exchange rate is finalized when the user's transaction receives the required number of confirmations on the blockchain.
1.5. The headings used in this agreement are included for convenience and do not limit or affect these Terms and Conditions.
1.6. If the user does not read and accept the Terms of Service, the user must not use or continue to use the Service.
Section 2
2.1. You represent that you are a natural person, legal entity or other organization with full capacity for civil rights and civil activities when using the Service. By accepting these Terms, you represent that you are of majority age in your state or province of residence or you have consent from your legal representative or guardian to use the Service.
2.2. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the Site through which the Service is provided without written permission from us.
2.3. To execute an Exchange, the user must create an Order with a choice of destination, amount, type of exchange rate and an indication of the address to which the funds are to be sent during the Exchange and send the funds to a specially generated address (or a combination of address and MEMO/Destination tag) on the Order page.
2.4. Only one transaction is allowed per Order.
2.5. You acknowledge and agree that CHANGE LEMON will honor the Exchange and send the exact amount that was displayed on the Order page when the Order was created if the following conditions are met:
● You have sent funds and the transaction has hit the mempool or blockchain block within 10 minutes of creating the Order.
● You sent the exact amount that was displayed on the Order page, not including networks and withdrawal fees.
● The market rate from the creation of the Order to the appearance of the transaction in the blockchain mempool did not change by more than 1.2%.
Otherwise, it will not be possible to fulfill the order with sending the exact amount that was displayed on the created order page before payment. You will be able to choose on the Order page: to continue the order at the current market fixed rate at the time of selection (when possible) or to make a refund minus network and withdrawal fees.
2.6. You acknowledge and agree that the exchange rates for the Float rate type change over time. The service and network fees for consolidating an incoming transaction, as well as for sending the transaction, are already included in the final displayed rate. The exchange rate is finalized within 10 minutes after your transaction has received the required number of confirmations on the blockchain.
2.7. If the user's transaction has not arrived at the Service address after 30 minutes for an Order with the rate type Float and after 10 minutes for an Order with the rate type Fixed, the Order automatically goes to the status “Order Expired”. If the funds arrive before 24 hours after the creation of the Order, the user's transaction is automatically displayed in the Order. The user can choose on the Order page: to continue the Order at the current market rate or to make a refund minus the network and withdrawal fees.
2.8. Sending a transaction for an Order after 24 hours after creating the Order is a violation of the exchange rules.
2.9. The minimum and maximum allowed amounts for the Exchange are always displayed on the main page of the site in the “Send” and “Receive” fields. Sending a transaction for an Order, the amount of which is less than the minimum limit, is prohibited and is a violation of the Exchange rules.
When sending a transaction for an Order, the amount of which exceeds the maximum limit of the Service, a form will be available on the Order page to automatically refund a part of the amount exceeding the original amount of the created Order, and the other part of the amount will be exchanged.
2.10. When creating an Order, the user is fully responsible for the correctness of the selected direction of the Exchange, the specified receiving address, the type of exchange rate and the amount, as well as for knowing the peculiarities of the selected currencies and networks. CHANGE LEMON will not respond if the transaction was sent to incorrectly specified data when creating the Order. In order to ensure the correctness of the selected destination and the data entered when creating the Order, the user may specify his/her e-mail address to receive notifications on the status of the Order, containing all information about the Order, before the direct payment of the Order.
2.11. Automatic returns via the form on the Order page to the addresses of the Service, including the addresses of other Orders, are prohibited and are a violation of the exchange rules.
2.12. You acknowledge and agree that you shall send funds in a single transaction for the created Order in the same currency and blockchain as selected when creating the Order.
2.13. Sending funds in a currency and/or blockchain other than the one specified in the Order is a violation of the exchange rules.
2.14. You acknowledge and agree that Orders are fully automatic and when a user requests technical support to suspend an Order, change Order details or refund funds sent by the user for an Order, CHANGE LEMON has the right to deny that request without explanation.
2.15. Suspending a user's Order to change the receiving address or refund the funds sent by the user for the Order is only possible if, when creating the Order, the user provided his/her e-mail address to receive notifications on the status of the Order or if the user created the exchange from his/her registered account. The user must send an e-mail from his/her e-mail address with information about the requested changes. Deadline for reviewing the request is 24 hours after the user's request is registered.
2.16. Sending funds after 24 hours after creating an Order is a violation of exchange rules.
2.17. Creating an Order by entering the address of the Service from another Order is a violation of the exchange rules.
2.18. Sending funds for an Order in more than one transaction is a violation of the exchange rules.
2.19. Sending transactions to CHANGE LEMON addresses via third-party smart contracts is prohibited and is an exchange violation unless authorized on the Order page.
2.20. The possibility of exchange or refund in case of violation of exchange rules is described in Section 4.
2.21. The Order is available via a URL link containing the Order ID and the data on the receiving address entered when creating the Order. If the link to the Order or the Order ID is lost, the user can contact technical support to search for the Order. In this case, the user must provide full data about their Order, namely: the direction of the Exchange, the transaction that sent the funds to the Service address; the receiving address that the user entered when creating the Order. If all the necessary information is not provided, the search for the Order will be rejected.
2.22. If the user has created an Order and submitted a transaction in accordance with the Terms of Service, but CHANGE LEMON cannot fulfill the Exchange or refund due to its technical reasons, the user is offered a solution based on the technical capabilities at the time of the request, which takes no more than 24 hours to fulfill.
2.23. If the user has created an Order and submitted the transaction in accordance with the Terms of Service, but in the process of processing the Order there were unforeseen and independent of CHANGE LEMON factors that led to non-fulfillment of the Order, the time of fulfillment of the Order in this case is not regulated and depends only on the elimination of the relevant factors.
2.24. The Service offers a non-custodial service, which means we do not hold your funds in deposits or balances.
2.25. We reserve the right to refuse service to anyone for any reason at any time.
2.26. Мы оставляем за собой право в любое время изменять или прекращать Сайт (или любую его часть или контент) без уведомления в любое время.
Section 3
3.1. Prices for our services are subject to change without notice.
3.2. We will not be liable to you or to any third party for any changes, price changes, suspension or discontinuance of the service.
3.3. CHANGE LEMON commissions, as well as all fees spent by the Service to send transactions and consolidate the funds received from the User, are already included in the final exchange rate displayed when the exchange is created.
3.4. The number of transaction confirmations required for a transaction to be deemed accepted for an Order is different for each of the cryptocurrencies. The number of transaction confirmations required is subject to change at CHANGE LEMON's sole discretion without notice to you.
Section 4
Violation of the exchange rules makes automatic processing and fulfillment of the Order impossible. For each case of violation of the exchange rules, the User must contact the technical support on the website and register a request for manual processing by technical specialists.
4.1. Dispatch of funds after 24 hours from the moment of Order creation
If funds are sent for an Order after 24 hours after the creation of the Order, the transaction will be attached to the Order within 24 hours after the User's request is registered. The User will be able to choose whether to continue the order at the market rate at the time of attaching the transaction or to make a refund.
4.2. Sending two or more transactions for one Order
Only one transaction is processed for a single Order, and double payment for an Order is prohibited. If two or more transactions arrive at the Order address, the Order is still processed with only the first transaction. Exchange of funds for other transactions at the current market exchange rate at the time of manual processing of the Order or refund minus network commission is made within 24 hours after the User's request is registered.
4.3. Attempt of double exchange
If the User specified the address of the Service from another Order when creating an Order or when automatically refunding funds, the User must provide his/her address when contacting technical support in order to receive funds for exchange or refund. The funds will be sent to the User's address within 24 hours after the User's request is registered. The total amount to be sent will be recalculated taking into account additional expenses of the Service for the commission of the miner for sending the transaction and consolidation of funds.
4.4. Sending or returning funds by the User to the address of our Service
If the User sent funds or the Service returned funds to the address CHANGE LEMON, from which they were sent earlier, he must notify technical support about the transaction, as a result of which the funds were sent, and his address for the return of funds. Technical Support has the right to demand proof that this transaction was sent on behalf of the User, if it is not obvious. Sending the refund to the User's address shall be done within fourteen (14) days after providing all evidence that the transaction was sent or initiated by the User.
4.5. Sending funds below the limit
If the User has sent a transaction that is less than the Order amount and less than the minimum limit, a form will be available on the Order page to automatically refund the User. CHANGE LEMON reserves the right to refuse refunds.
4.6. Sending funds using a third smart contract
The Service does not automatically process transactions sent via third smart contracts. When sending such a transaction, the User must notify technical support about it. The transaction will be attached to the order within seven (7) days after the User's request is registered.
4.7. Sending funds to a blockchain network other than the one specified in the Order
4.7.1. If, for an Order, the currency was sent to the Service's address on a network other than the one selected when creating the Order, and that network is supported by the Service, the request will be processed within seven (7) days after the request is registered. The User may choose to continue the Order at the rate at the time the transaction was attached or make a refund.
4.7.2. If for an Order the currency was sent to the Service address on a network other than the one selected when creating the Order and this network is NOT supported by the Service, the request will be processed within thirty (30) days after the registration of the request. The User may only request a refund if the amount sent is equivalent to more than twenty (20) USD. The fee for recovery and refund depends on the complexity of the recovery work and is set individually for each case, but cannot be less than ten (10) USD. CHANGE LEMON has the right to refuse to refund these funds without explanation.
4.8. Sending funds in a currency other than that specified in the Order
4.8.1. If a currency other than the currency specified in the Order has been sent to the Service's address on the same network as the selected currency in the Order, and this currency is also supported by the Service, the request will be processed within seven (7) days after the registration of the request. The User may choose to continue the Order at the exchange rate at the time the transaction is attached or make a refund.
4.8.2. If a currency other than the one specified in the Order has been sent to the Service's address on a network other than the one selected when creating the Order, and this currency and network are supported by the Service, the request will be processed within seven (7) days after the request is registered. The User may choose to continue the Order at the exchange rate at the time the transaction is attached or make a refund.
4.8.3. If a currency other than the one specified in the Order was sent to the Service address on the same network as the one selected when creating the Order, but this currency is NOT supported by the Service, the request will be processed within thirty (30) days after the registration of the request. The User may only request a refund if the amount sent is equivalent to more than twenty (20) USD. In order to refund the funds, the User must pay a fee for sending the refund (miner fee), as well as the Service's fee of ten (10) USD for the return of the sent funds.
4.8.4. If a currency other than the currency specified in the Order was sent to the Service address on a network other than the one selected when creating the Order, and this currency is NOT supported by the Service, but the network is supported by the Service, the request will be processed within thirty (30) days after the registration of the request. The User may only request a refund if the amount sent is equivalent to more than twenty (20) USD. In order to refund the funds, the User must pay a fee for sending the refund (miner fee), as well as the Service's fee of ten (10) USD for the return of the sent funds.
4.8.5. If a currency other than the one specified in the Order was sent to the Service address on a network other than the one selected when creating the Order and the network is NOT supported by the Service, the request will be processed within thirty (30) days after the registration of the request. The User may only request a refund if the amount sent is equivalent to more than twenty (20) USD. The fee for recovery and refund depends on the complexity of the recovery work and is set individually for each case, but cannot be less than ten (10) USD. CHANGE LEMON has the right to refuse to refund these funds without explanation.
4.9. Sending funds for an Order as a transaction with incorrect parameters
Sending funds for the Order as a transaction with incorrect parameters. If the Order specifies the need to specify additional parameters when sending a transaction (for example, MEMO, Destination tag, Comment and others), sending a transaction for the Order without the specified parameters or with incorrect parameters may result in irreversible loss of the User's funds. If the transaction was sent without specifying the required parameter, the User must inform the technical support service about it, as well as provide evidence that this transaction was sent directly or initiated by the User. The fee for funds recovery and refund is 10% of the amount, but cannot be less than ten (10) US dollars. The time period for reviewing the request is 14 days after all evidence has been provided. CHANGE LEMON has the right to refuse to refund these funds without explanation. The user can only request a refund if the amount sent is equivalent to more than ten (10) US dollars.
4.10. Term of processing of the Order with violation of exchange rules
4.10.1. In the event of high workload, We reserve the right to extend the processing time for Orders in violation of exchange rules.
4.10.2. In case of repeated violation of the exchange rules, We reserve the right to increase the Order processing period up to 2 months, as well as to refuse further service to the User.
Section 5
5.1. CHANGE LEMON reserves the right to limit or deny its services in certain countries.
5.2. Use of the Service is prohibited to citizens and residents of the United States of America, as well as individuals and entities located in countries on the United Nations Sanctions List. In addition, any person or entity located in these countries, regardless of their nationality or citizenship, is prohibited from using this service. Any attempt to use this service from a prohibited location is strictly prohibited.
5.3. Use of the Service is prohibited in countries where the use of cryptocurrency or use of the Service is prohibited by applicable law.
5.4. CHANGE LEMON reserves the right to use various methods to prevent users from prohibited jurisdictions from using the Service. You must comply with this policy even if the methods of preventing use of the Service from prohibited jurisdictions are ineffective or can be circumvented.
Section 6
6.1. In addition to the other prohibitions set forth in these Terms, you are prohibited from using the Website or its content:
● for any illegal purpose;
● to engage others to perform or participate in any unlawful acts;
● To violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
● to infringe our intellectual rights or the intellectual rights of others;
● to harass, abuse, harm, defame, libel, slander, discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
● to provide false or misleading information;
● to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any linked Website, other Websites or the Internet;
● to collect or track the personal information of others;
● for sending spam, fishing, using parsers to collect data from the site;
● for any obscene or immoral purpose;
● to interfere with or circumvent the security features of the Service or any linked Website, other Websites or the Internet.
6.2. It is forbidden to use the service to launder criminal money. If criminal money is sent to our addresses, the money may be frozen until information is obtained about the source and legitimacy of the money sent. The required information that the User must provide when freezing money that is clearly linked to criminal activity is described in Section 7.
6.3. We reserve the right to terminate your use of the Service or any linked Website for violating any of the prohibited uses.
Section 7
7.1. To perform an exchange on the Service, the User is not required to register or log in to the Service and provide personal data. However, when the User sends money clearly related to criminal activity, the User's order may be suspended to request details about the origin of the money sent until the requested information is provided.
7.2. CHANGE LEMON can determine a direct link to criminal activity based on information from business partners, public sources, victim complaints about CHANGE LEMON, and law enforcement inquiries.
7.3. CHANGE LEMON reserves the right not to disclose the source of information regarding the connection of the money sent to criminal activity.
7.4. By accepting these Terms, you acknowledge and agree that the transaction you sent may be verified through the Service's security system.
7.5. By accepting these Terms and Conditions, you acknowledge and agree to provide full details of the origin of the money sent and to confirm the honesty and legitimacy of receipt of that money upon suspension of the order and appropriate CHANGE LEMON request.
7.6. By accepting these Terms, you agree and warrant that the information provided about the origin of the money sent is true, accurate, current and complete and you accept full responsibility for its accuracy, completeness and reliability.
7.7. The data must be provided by the sender of the money on the order.
7.8. If you refuse to provide information about the origin of the money sent or provide false information, and if the information you provide confirms your connection to criminal activity, CHANGE LEMON has the right to freeze the money for subsequent restitution to victims with the assistance of law enforcement authorities.
7.9. In some cases, when for objective reasons the User cannot provide sufficient evidence of the origin of the money received, as well as in the case of personal acquaintance of the sender with the alleged criminal who sent money to the User, as an exception, the User may be requested to undergo identity verification.
Section 8
8.1. By accepting these Terms, you expressly authorize CHANGE LEMON to process your personal data, export your personal data outside the jurisdiction in which you reside or are located.
8.2. By accepting these Terms and Conditions, you expressly authorize CHANGE LEMON to process and store your personal data.
8.3. We may share some user data (including IP addresses) with our business partners or government authorities upon request to prevent and disclose prohibited or illegal activities. By accepting these Terms, you acknowledge and agree that your personal data may be transferred in the following ways.
8.4. By accepting these Terms, you authorize the transfer of your personal data to our business partners and government authorities upon request to prevent and disclose prohibited or illegal activities.
8.5. Some personal information provided to us is protected under our Privacy Policy.
Section 9
9.1. We accept no liability if the information available on the Website is not accurate, complete or up to date. The material on the Website is provided for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Any reliance on the material on the Website is at your own risk.
9.2. The website may contain historical information. Historical information is of course not current and is provided for your reference only. We reserve the right to change the content of the Website at any time and have no obligation to update any information on this Website. You agree that it is your responsibility to monitor changes to the Website.
Section 10
10.1. If you submit certain specific materials at our request or send creative ideas, suggestions, plans or other materials without our request, you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and use in any medium any comments you send to us.
Section 11
11.1. We do not guarantee that your use of our services will be uninterrupted, timely, secure or error-free.
11.2. You agree that we may at any time, without notice, remove the service for an indefinite period of time or cancel the service at any time.
11.3. In any event, CHANGE LEMON shall not be liable for lost profits, lost income, lost savings, loss of data or any similar losses.
11.4. THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS AND WITHOUT WARRANTY OR GUARANTEE OF ANY KIND, EITHER EXPRESS OR IMPLIED. YOU ASSUME ALL RESPONSIBILITY AND RISK ASSOCIATED WITH YOUR USE OF THE WEBSITE AND SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE OR OUR AFFILIATES ASSUME NO LIABILITY FOR ANY LOSS OR DAMAGE, INCLUDING LOSS OF BUSINESS, REVENUE, OR PROFITS, OR LOSS OF OR DAMAGE TO DATA, EQUIPMENT, OR SOFTWARE (WHETHER DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, INCIDENTAL, OR OTHERWISE) RESULTING FROM ANY USE OF OR INABILITY TO USE THE WEBSITE AND SERVICES OR THE MATERIALS, INFORMATION, SOFTWARE, FACILITATES, SERVICES, OR CONTENT. N.
11.5. WE DO NOT GUARANTEE UNINTERRUPTED, SECURE ACCESS TO THE SERVICES AND YOU ACCEPT THAT THE WEBSITE MAY BE AFFECTED BY NUMEROUS FACTORS BEYOND OUR CONTROL.
Section 12
12.1. IF APPLICABLE LAWS DO NOT ALLOW ALL OR PART OF THE LIMITATION OF LIABILITY TO APPLY TO YOU, THE LIMITATIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS. YOU UNDERSTAND AND AGREE THAT IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU COMPLY WITH ANY LAWS RELEVANT TO YOUR COUNTRY OF RESIDENCE REGARDING USE OF THE WEBSITE, AND THAT YOU SHALL NOT ACCEPT ANY LIABILITY FOR ANY UNLAWFUL OR UNAUTHORIZED USE OF THE WEBSITE. YOU AGREE TO BE SOLELY RESPONSIBLE FOR ANY APPLICABLE TAXES IMPOSED BY YOUR TAXICAB RESIDENCE.
12.2. IN NO EVENT SHALL WE, OUR DIRECTORS, MEMBERS, EMPLOYEES AND AGENTS BE LIABLE FOR ANY LOSS RESULTING FROM HACKING, VIRUS TRANSMISSION INTERFERENCE OR OTHER UNAUTHORIZED ACCESS TO OR USE OF THE SERVICES, YOUR ACCOUNT, OR ANY INFORMATION CONTAINED THEREIN; FOR PRODUCTS NOT BEING MADE AVAILABLE FOR USE; FOR IMPROPER FUNCTIONALITY, TECHNICAL MALFUNCTIONS AND TECHNICAL INFRASTRUCTURE FAILURES..
12.3. You hereby agree to indemnify CHANGE LEMON, any of our officers, directors, employees and agents, and our affiliated and related entities from and against any claims, costs, losses, damages, expenses and legal fees of any kind arising in connection with:
● any actual or alleged breach of your representations, warranties or undertakings set out in these Terms and Conditions;
● your improper or abusive use of the services;
● access to or use of services with your data by any third party;
● arising out of a breach of any warranty, representation or covenant herein.
12.4. You will have no claim against us for any failure to perform our obligations under these Terms as a result of force majeure - causes beyond our control, including, but not limited to, any strike, lockout, shortage of labor or funds necessary to obtain any authorization, consent or approval required by us to provide the Services, riot, political or civil commotion, acts of God, act of state or government, including regulatory action imposed by or on any person or any other cause whatsoever..
12.5. CHANGE LEMON is not responsible for phishing sites and chatbots that use the name and/or design of the Service.
Section 13
13.1. Our failure to enforce or apply any right or provision of these Terms will not be deemed a waiver of such right or provision.
13.2. These Terms and any policies or rules posted by us on the Website or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these Terms and Conditions).
13.3. Any ambiguities in the interpretation of these Terms and Conditions will not be construed against the party who drafted them.
Section 14
14.1. Taxation of digital assets is limited in most jurisdictions. You may be subject to certain tax consequences when buying or selling digital assets.
14.2. You agree that CHANGE LEMON is not responsible for determining whether your exchanges are taxable or for collecting, reporting, withholding or refunding any taxes arising from any transactions.
14.3. You agree that CHANGE LEMON is not responsible for notifying users of the need to file tax returns and pay taxes as a result of any transactions, if such requirements are imposed in your jurisdiction.
14.4. It is the user's own responsibility to comply with the laws of the country in which they are located.
Section 15
15.1. You can view the most current version of the Terms and Conditions at any time on this page.
15.2. We reserve the right, in our sole discretion, to update, modify or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. Your continued use of or access to our Web site or Service following the posting of any changes to these Terms and Conditions will be at your sole discretion.